From: Subject: Avenues For Travel-related Services To Transact On The Internet Date: Thu, 8 Jan 2004 14:11:29 +0530 MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0027_01C3D5F1.4FB51D10"; type="text/html" X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4925.2800 This is a multi-part message in MIME format. ------=_NextPart_000_0027_01C3D5F1.4FB51D10 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Content-Location: file://C:\Documents%20and%20Settings\Jyoti\Desktop\Avenues%20For%20Travel-related%20Services%20To%20Transact%20On%20The%20Internet.php Avenues For Travel-related Services To = Transact On The Internet
 
 
 
 
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TECH VERTICALS
Avenues For Travel-related = Services To=20 Transact On The Internet
SIBABRATA=20 DAS
MUMBAI:  Vishwas Patel had = entered=20 the Internet business right in the midst of the bust. = Venture=20 capital funding had almost evaporated and revenue models had = become=20 a big question mark.

 

All this however did not concern Mr Patel. He = had gathered=20 enough expertise about the way the Internet was being used = to=20 leverage business, during his visit to Europe. In London, he = had=20 seen pizzas being delivered on orders given over the Net. It = was, he=20 felt, too strong a medium to just disappear.=20

Hailing from a real estate business = background, he=20 had already started a chain of Indian ethnic garment retail = stores=20 under the ‘Seasons’ brand name. He was convinced = that the Internet=20 could be used by a community of merchants if a complete = transaction=20 model could be built into the system.=20

In September 2001, Mr Patel launched = CCAvenue, an=20 online payment gateway solution company. The aim was to = provide=20 turnkey e-commerce solutions to merchants across India. = Though=20 business was initially slow, Mr Patel claims to have roped = in 1,500=20 customers including the Union Ministry of Information &=20 Technology, Tatas and Mahindras.=20

“We did transactions worth Rs 65 = crore last year,”=20 he said.=20

However Mr Patel is not satisfied and has = bigger=20 plans up his sleeves. To grow faster, Mr Patel has decided = to create=20 verticals that will ramp up transactions through the = gateway. His=20 experience in managing a host of e-merchants could be of = help.=20

“Payment gateway is the backend. We = will focus on=20 different sectors to drive business into the system,” = he says.=20

ResAvenue, an Internet hotel reservation = system,=20 has already been launched.=20

Next on the cards is CineAvenue, an = avenue aimed at=20 easing the problem of ticket availibility in cinema halls. = Having=20 created a payment system, customers for different services = would be=20 offered a complete transaction option.=20

Apart from all this, Mr Patel is of the = opinion=20 that there is a lot of scope for the online hotel = reservation=20 business also.=20

“The international trend is = encouraging. Nearly 52=20 per cent of e-commerce globally is travel-related. Hotels = play a=20 major part in this. Last year, 20 per cent of hotel = inventories=20 worth $14 billion were bought online”, he says.=20

Though India is nowhere in the picture, = Mr Patel=20 feels that the Indian hotel industry should go online.=20

“Agents get as high as 30-40 = percent commission.=20 Hotels can brush aside the existing distribution channel if = they=20 launch online reservation of their rooms. By reducing = dependency on=20 traditional distribution channels, hotels can save costs. It = will=20 also give them direct access to the customer and customer = loyalty=20 can be built through direct interactions,” says Mr = Patel.=20

He feels this is particularly significant = considering that hotel inventory (rooms) is highly = perishable.=20

ResAvenue provides a traditional = distribution route=20 as well and has created an agent logon. The agent is given a = user=20 name and password. Pre-negotiated contract rates with hotels = are fed=20 into the system and customers can be booked through that = route.=20 There is also a corporate logon not available for ordinary=20 customers.=20

To book rooms, customers can visit = individual hotel=20 websites, view the rooms, and click on the reservation link. = This=20 will take them to the ResAvenue hotel reservation system. = The=20 customers can view rates and room descriptions in 10 major=20 international languages. The rooms available are displayed = once the=20 dates chosen are entered.=20

Customers are then required to enter = their credit=20 card details to pay the amount online. They receive a = voucher via=20 e-mail, confirming their reservation. ResAvenues sends the = booking=20 to the hotel by fax, email and also SMS.=20

The entire operation is hosted and = maintained by=20 ResAvenue. Hotels will have to pay a set-up cost for the = complete=20 solution, ranging between Rs 10,000-20,000.=20

“Everything is done on our server. = Hotels will not=20 have to invest in application servers and infrastructure, = which can=20 cost as much as Rs 2.5-3 crore,” said Mr Patel.=20

Although many hotels have their own = websites,=20 customers can’t complete a booking transaction as = there is no online=20 payment option. ResAvenue offers hotels the online booking = engine=20 solution. Customers can book rooms by first visiting the = websites of=20 the hotels from where they are put on to the ResAvenue = server. The=20 booking and money transaction process is completed in three = minutes.=20

The catch is that hotel websites may not = be as=20 popular as some travel sites. So why will hotels use the = ResAvenue=20 system when they can’t attract traffic directly to = their websites?=20 Mr Patel believes that customer related services would drive = traffic=20 to the individual hotel websites. Besides, individual = websites can=20 give more details on their rooms and offer best rates. The = danger in=20 third party websites is that may give preference to hotels = that=20 offer higher commission.=20

ResAvenue has an online multi-currency = payment=20 gateway built-in. It offers a complete bouquet of payment = options=20 including six credit cards (MasterCard, VISA, American = Express,=20 Diners Club International, JCB Cards and Citibank eCard) and = also=20 gives direct debit facilities to 10 major Indian netbanking=20 interfaces. Of the four per cent charge per transaction, = ResAvenue=20 has to share it with the credit card provider and the = acquiring=20 bank.=20

A multi-lingual reservation process in 10 = international languages and Hindi has also been introduced. = “We are=20 increasing it to 20 international languages. We will also = offer more=20 Indian languages,” adds Mr Patel.=20

The company has also set up subsidiary = units in=20 Singapore and Hong Kong. “We are in a position to = offer transaction=20 facilities in US dollars, pound and euro. That covers a = large part=20 of the world market. We do not charge any currency = conversion fee,”=20 he says.=20

However the main challenge for ResAvenue = is to=20 encourage hotels to introduce this online system in their = day-to-day=20 transactions.=20

But, Mr Patel is confident. “Hotel = Leelaventure’s=20 three properties have already gone live with ResAvenue in = January.=20 While we are talking to 18 other big hotels and expect the = trend to=20 catch on.”=20

 
 
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