Online Hotel Reservation Software with Payment Gateway. 

Where do I view the Reservations placed by my guests?

Reservations made over the Internet, cut your operating cost, attract affluent customers and reduce your dependency on traditional channels which are expensive. Now you can provide your customers with faster, easier and guaranteed access to your inventory 24 X 7, enhance your brand visibility, cut through the lethargy of intermediary channels and build customer loyalty through direct interaction.

Sure, having a reservations page on the website is fine. But can it guarantee a closed sale? Only when the customer has paid do we consider it as a reservation. Most online hotel reservation systems cannot deliver this. ResAvenue™ comes with a multi-currency, multi-payment options payment gateway built-in, so you can close the sale instantly. And the money is as good as in the bank. And since the customer pays upfront, he feels satisfied because there is a sense of closure to the transaction and he logs out knowing well that he does not have to scout for any more hotel sites and has had a first hand experience of your high standards of service right at his desktop. The goodwill you reap from this direct access is immeasurable. So just what is holding you back?

You've probably heard that adding an eCommerce component to your business is an exercise that involves high entry costs, integration of complicated software components and maintenance of huge hardware infrastructure, technical staff and complicated logistics. And the return on investment appears at a place well beyond the horizon. That's all true, but only if you want to handle the entire operation yourself. The smart thing to do is to let someone else manage it for you. Try ResAvenue. With ResAvenue, you do not have to make major changes in your IT infrastructure; the entire operation is hosted and maintained for you by us on a 24X7 basis within the overall subscription charges. Plus the amazingly low set-up cost comes without any hidden charges and helps you achieve your online sales targets in no time at all. Your time to market by integrating ResAvenue with your existing branded website takes just 24 hours.

Not so. We have made it all easy for you. We have created a world class internet based reservation system with an online multi-currency payment gateway built-in. It has a complete bouquet of payment options including all major credit cards and direct debit facilities to ten major Indian netbanking interfaces. The system is so user-friendly that it empowers you to operate effectively, efficiently and economically from Day One of the implementation. Further, due to the easy, self-explanatory features, your staff can master the ResAvenue system within a few hours, without any formal training!

The ResAvenue hotel reservation software enables hotels and other accommodation-providers to accept instant real-time reservations. Guests visit your hotel website pages, look at your room descriptions, images etc. When they decide to book a room, they click on the reservation link (it is advised to keep one on every page) shown as 'Reserve Now' or 'Check Availability' buttons. The reservation link takes guest to the ResAvenue hotel reservation system (the URL address can be hidden so that your own domain name is still displayed) and the ResAvenue pages have the exact look of your website pages, so that the customers don't realize that they have moved on to the ResAvenue hotel reservation system. The reservation screens are user friendly and the guests can easily view rates and room descriptions in nearly 10 major international languages. Your guests enter their chosen dates and available rooms are displayed. They choose a room or rooms and then enter their credit card details to pay either the full amount or a room night deposit as selected by you in your ResAvenue M.A.R.S. backend. Your guests see a confirmation screen and receive an auto-generated email confirming their reservation. You receive instantly an email or fax or SMS or all three (as selected by you) from ResAvenue, summarizing the reservation. The process is that simple.

You have complete control to enter and modify room description, rates and allocations - all accessible 24 hours a day from any PC with an internet connection. It's easy to increase your room allocations or to close out dates which are fully booked. If you have a smaller property, you can choose to manage all guest reservations through the ResAvenue M.A.R.S. (Merchant Accounting and Reporting System) back office and update booking and payment status as and when you require. Just like a mini-Front Office System.
You can feature password-protected wholesale contract rates, allowing your other Sales Offices, Corporate Clients and Agents to make instant reservations from your website at the contract rates.

You can also collect valuable information that could help market your property better. Guest email addresses are stored in the database and can easily be retrieved for mail-shots.

You can view statistics such as how many people have checked availability, how many have booked, total room nights actually booked and the total revenue generated.

All in all, the ResAvenue reservation system offers immense opportunities to improve your business by making the most of your presence on the internet.

The ResAvenue™ online hotel reservation software is perfect for any property selling accommodation over the Internet. It works equally well for a small guest house as it does for an international hotel chain. ResAvenue™ enables guests to check availability directly from your website or from the hotel page or any other third party pages.
The challenge for any hotel today is how to increase the visibility and reach of its property at as low a cost as possible. The multi-lingual, multi-currency, multi-payment options nature of the ResAvenue™ reservation system allows your customers to have direct assess to your property from anywhere in the world. The ResAvenue™ reservation system offers you a unique opportunity by enabling you to compete with any hotel property with a distinct advantage.

The ResAvenue M.A.R.S. system makes it easy to allow your guests to check availability of rooms at your property and book rooms in real time. To make rooms available for your guests you need to follow the steps below:

And your ready to go! It's as simple as that.

Log in to your ResAvenue Account. Upon logging in, you will be greeted with a welcome message and you will be displayed the number of new reservations received through the ResAvenue Reservation System with a link to 'View New Reservations'. You can also View New Reservations by clicking on the 'Reservations & Reports' pull down menu at the extreme left hand side of the top navigation bar.

The ResAvenue Reservation System provides you with great flexibility in setting up not only different rates but also separate room allocations for each agent. You can create multiple rate masters and allocations masters. You can create multiple agents and assign a rate master and allocation master to each agent. You can control your distribution channels effectively by assigning specific number of rooms and specific rates for your agents.

Yes you can! The ResAvenue M.A.R.S system lets you set different rates for your resident as well as non-resident customers. You can also select whether or not you wish to show the resident rates to non-residents and vise-a-versa.

Your customers will be provided with a account to which they can login and view their reservation details and status and also make changes to their reservations if required.

To issue a refund on a cancelled booking you can simply click on the refund link at the bottom of the order details page for that reservation number and enter the amount of the refund. In case you have set your property's cancellation policy then the refund amount will be automatically computed and displayed to you as per the rules set. However you may still edit this figure if required by you.

In case of amended bookings, if the amendment is done prior to your having confirmed the order then there is no question of refunding the customer. You simply need to confirm the amended booking details and the customer will be charged for the new booking amount only, provided the amount is less than the previous booking amount. In case the amended booking amount is higher than the previous booking amount then the customer will be sent an invoice link by email to pay for the difference amount only.

ResAvenue allows you the hotelier the flexibility of setting when you receive payments. Once the net payables in your account exceed USD 50/-, ResAvenue can issue regular cheques for all amounts over & above of USD 50/- and after retaining a 5% Rolling Reserve from your payouts (these will be retained only for a period of 180 days).

Payouts will be made according to the payment frequency settings specified by you in Merchant Control Panel under 'Settings and Options'. You may choose to set your payment frequency to weekly, monthly - either in the first week or the last week of the month OR when the balance in your account crosses a particular threshold level set by you. You may alternatively choose to hold your payments until you request them.

All orders shipped/executed until Monday midnight IST (Indian Standard Time) are processed for payment on the following Wednesday. Transactions are then paid-out by either of two methods as chosen by you on our Merchant Control Panel:

a) We will dispatch by First Class Registered Airmail, a USD cheque (payable at Singapore) to your designated address within 48 hours of the settlement period. This option is available at a nominal delivery charge of US $ 1 per delivery. You will have to deposit this cheque for foreign inward collection with your bank. Credit in your local currency to your account may take upto 15 days or more. Please check with your bank for the exact period, procedure and their collection charges for the transfer

b) You may opt for the wire transfer of funds (at a charge of USD 30 per transfer) to your designated bank account. If your account is designated in your local currency, the exchange rate applied to the transaction is fixed by your bank and we have no control over the same. A small administrative fee could also be levied by your banker. Please check with your bank for the exact time required to credit your account and their exact collection charges for this kind of transfer.

It is the responsibility of the merchants to link their site to ResAvenue. All technical specs are located on our web site. Depending on the complexity of your property/s and the technical skills, it will take between 30 minutes to a few hours.

ResAvenue allows you to select from a range of processing currencies - we are currently processing in USD, EURO, GBP and INR. We will be adding currencies in the future as well. ResAvenue merchants can receive their payments in the respective processing currency. You bank will convert the payments into the currency of your choice based on the then current exchange rate.

You can have either a current or a savings account. As part of the documentation for activation of your account we will require a copy of a void cheque with your / your business name imprinted. If not available with imprinted business name, we require a letter from your banker verifying bank account details and the signing authority's signature and photograph.

In simple terms a sub-merchant "Transaction Discount rate" is the amount of money (ie. 7% percent for economy account holders and 5% for Premium account holders) that the ResAvenue will deduct on each approved credit card transaction. This discount fee is on the gross dollar transaction amount, including taxes and shipping if included.

This is initiated by a cardholder with their bank disputing a credit card charge from a merchant. This usually happens for one to four reasons.
1) Don't recognize the merchant name.
2) Don't remember purchasing from the merchant.
3) Didn't receive goods or services.
4) Didn't use their credit card to make purchase.

ResAvenue will produce the receipt for the transaction on your behalf with all the details about the products, approval codes and customer info and send this information back to the cardholder's bank. Points
1) and
2) will usually be resolved with receipt. Point
3) upon discussion with the merchant and the customer can usually be resolved either by showing proof of delivery or re-delivery. Point
4) is more difficult and could result in a "Chargeback".

Up until recently after the 'Clear Copy Request' process, if the cardholder still says it wasn't them and the merchant has no proof of delivery or authorization in writing, then Visa, MasterCard and American Express will chargeback the dollar amount of the transaction to the merchant. Under the Merchant Agreements with Visa/MasterCard /Amex they do not guarantee non-face to face credit card transactions, even though the original transaction was approved. They would only guarantee the transaction if the merchant saw the card and has a signature from a receipt. These were the rules but ResAvenue would fight for the merchant in these cases and despite the fact all internet transactions are non-face to face, the banks are willing to review each on a case by case basis.
However with the introduction of the latest 3 D Secure Protocol this risk of chargeback due to "Transaction Not Authorised" has been eliminated. ResAvenue has already implemented "Verified by Visa" the new online security feature introduced by Visa and will shortly be implementing the "MasterCard Secure Code" as well.

Refunds can be handled by ResAvenue M.A.R.S. system. These will occur if the merchant is unable to deliver a product or service, has over-charged or agrees to refund a customer. You can process a refund to the cardholder by viewing the order and clicking on the 'Refund' link provided and entering the dollar amount to be refunded. A refund can only be done for a transaction processed through our system. The amount cannot exceed the original dollar amount.

What will be the name of the merchant on my customers' credit card statements?
If you have opted for the Direct Merchant Accounting Feature AND your customer is using Visa or MasterCard and if your company name is Rare Books Inc. then your customers will see on their next credit card statement "Rare Books Inc.". This is very important for two reasons; it reminds your customers about the product they purchased from your company and prevents chargebacks since they are more likely to remember your company name.

In case of American Express, JCB cards however this feature is not available so your customers will see the charge to "world.ResAvenue.com/charge" on their next credit card statement.

If you have been opted for a Direct Merchant Account you will be identified to your customers' MasterCard / Visa / Citiban eCard / JCB credit card companies as USD Internet merchants with your own unique merchant numbers. Which will translate into "YOUR BUSINESS NAME" on your customers' monthly MasterCard / Visa / Citiban eCard / JCB credit card statements.

This feature applies only for all Visa, MasterCard, Citibank eCard and JCB transactions. All American Express and Diners Club International transactions will continue to be reflected as world.ResAvenue.com/charge in your customer's credit card statements.