Online Hotel Reservation Software with Payment Gateway. 

Gain worldwide visibility and enhance true brand value. Maximize the commercial potential of your web property. ‘Anyone, Anytime and Anywhere’ is the operating credo of the internet. Use this reach to your advantage. The Internet puts your property on the desktop of any potential Customer /Agent /Corporate Client anywhere in the world, 24X7. And it empowers him with the facility to close a deal with you immediately.

ResAvenue™’s multi-currency, multi-lingual capabilities ensure you don’t lose out on a sale due to currency conversion issues or language barriers. ResAvenue™ allows your customers to reserve a room at your hotel in 10 major international languages. It also gives them the convenience of transacting in multiple international currencies.

Provide Direct Access to Customers, Trade Partners

Give Customers and Trade Partners direct access to your inventory. You can decide the amount of inventory to go up for sale and the pricing strategy for each unit. Adjust your inventory allocation and rate structure to account for seasonal variations. You can implement online strategies like festive and limited offers.

Create new efficiencies for your existing Agents, Wholesale Distributors, your other Sales Offices and Corporate Clients with customized Login Access. You can control your room inventory that is opened out to the trade channel, according to your business policies. Provide special login facilities, set predetermined contract rates, empower them with direct access to your room inventory and collect monies from them instantly.

Complete Solution

Complete real time solution – both reservation and online credit card and Internet banking enabled payment system come together. By giving the customer the facility to pay up immediately and give him a confirmation in real time, you can close a sale instantly and stop him from moving on to a competing hotel website. Your direct customers will now have the reassurance of completing their reservation in real time and they will then focus on other aspects of their travel itinerary.

Widest Range of Payment Options

ResAvenue clients can offer their guests the widest range of payment options:

Simplified Multi-currency Processing and Collections

Financial dealings simplified. By opting for the ResAvenue™ US Dollar, UK Pound Sterling and Euro currency processing facility, you will receive Foreign Currency cheques from ResAvenue™, to enable you to maintain Foreign Currency balances in your bank accounts. By opting for processing in these Foreign Currencies, your international guests will feel more comfortable, transacting in the currency they understand best and also avoid any currency conversion payment disputes at a later stage. You also have the facility to trigger payouts either by time specification or amount specification.

Simplify and improve your collection procedures. Speed up and simplify the cash flow process with online payments, while maintaining a high degree of control. Receive payments directly from ResAvenue™ on guaranteed payout dates. Financial dealings are simplified as no intermediaries are involved. Claim tax benefits of payments received from your overseas guests. The Foreign Inward Remittance Certificate will be issued by your bank / Avenues for your overseas transactions, to help you claim these benefits.

Map & Apply your Business Policies

Manipulate the ResAvenue™ model to map your hotel’s business policies. With the ResAvenue™ Merchant Accounting and Reporting System (M.A.R.S.) interface, enjoy unprecedented flexibility and customization to map your business policies. Variables like cut-off timings, cancellations and ‘no show’ policies, check-in timings, taxes etc can be easily configured in the model.

CRM Assistance, Faster Inventory Offloads

Empower your marketing team with critical statistics and customer behavior data. This data will enable them to run efficient CRM programmes. The Res Avenue ™ M.A.R.S. interface displays several statistics useful for marketing including guest history and the total number of room availability checks. An emailing list is stored in your Res Avenue ™ M.A.R.S. back office that can easily be retrieved for mail-shots.

Maximize returns on your highly perishable ‘room night' inventory. React very quickly to market dynamics. Defeat uncertainty caused by volatile market situations. Create special last minute sales packages and configure them instantly through your Res Avenue ™ M.A.R.S. back office.

Collect Bills for Special Deals

Organize collection for out of the routine deals done through the telephone and email. This facility is ideal for collecting pre-negotiated payments from virtually anybody, anywhere through email. Just login to your ResAvenue™ M.A.R.S. back office, select `Collect Bill Payment’ feature and type in your Customer’s / Agent’s / Corporate Client’s email I.D. and the amount you want to collect. An email is instantly shot off to your guest containing an embedded link to the payment gateway. When your customer clicks on the link in his email, he will be taken directly to our gateway (and not to your site) to enable him to pay. The money collected is paid out to you in your specified payment cycle. This feature saves you the effort of putting up special links on your website for collection of such unusual pre-determined amounts. Similarly, collect payment from the winning bidder for the inventory you’ve put up on third party auction sites, like www.priceline.com and ebay.com.

Total Customization, Total Information

Total Customization.
Enhance your brand image. Customise the payment pages to match your website. This reassures your guests and trade partners and also helps reinforce your brand value.

While ResAvenue is hosted on common Internet infrastructure, it integrates into your existing hotel website seamlessly, duplicating the look and feel of your website on to the ResAvenue interface. The entire management of this process is in your control and can be changed by you at any point in time.

Total Information.
Be in the know, always.

The principle behind the information process is that you don’t have to search for information; the information follows you. Offer instant information to your hotel staff and trade partners using automated system generated messages via SMS / Fax / Email, Transaction Alerts. Analyse trade performance through Traffic Reports, Time Linked Yield Reports etc.

Total Security, Total Support

Enjoy high security for your online transactions.
ResAvenue's state-of-the-art security systems are constantly updated to keep in touch with the latest in security procedures. Verisign 128 bit encryption and Verified By Visa, MasterCard Secure Code and CVM online payment authentication processes keep your transactions safe.

Enjoy total confidentiality.
ResAvenue™ is keenly aware of the highly competitive nature of the hospitality industry. As a neutral party, we stand firm in our commitment to maintain absolute secrecy of a customer's sensitive data at every stage of the operation. We will cement this commitment by signing a legal confidentiality and non-disclosure agreement with each and every client as a standard practice.

Enjoy peace of mind.
You get 24 X 7 world class support from a team who currently handles eCommerce transactions for over 1500 premium websites.

Low Setup Cost

Low setup cost with no investment in infrastructure required and no staffing headaches. Since the operation is hosted out of our servers, you can save big money on recurring high-end hardware costs, software licenses and expensive technical manpower. Consequently, your set-up cost is amazingly low with no hidden costs and the total solution comes built-in with a complete multi-currency, multi-payment options payment gateway.

ResAvenue Features in a Nutshell

FLEXIBLE RATE MANAGEMENT
ResAvenue lets you `fine tune’ rates by allowing you to:
• Set an unlimited number of `rate tiers’ for market segments.
• Differentiate group rates (GIT) and individual rates (FIT).
• Set rates based on number of occupants.
• Highlight ad-hoc, special promotion or even cross-property packages throughout the reservation engine.
• Run royalty-free affiliate marketing programs.

ROOM ALLOTMENT MANAGEMENT
ResAvenue enhances room allotment management through the ability to:
• Close room allotment.
• Set room allotments based on rate tiers for better yield.

UNLIMITED NUMBER OF AGENTS/CORPORATE ACCOUNTS
ResAvenue can help you to expand your client base by allowing you to:
• Create unlimited logins for travel agents/corporate clients.
• Group travel agent and corporate client accounts based on rate tiers.

CUSTOMIZED RESERVATION PAGES FEATURING
PROMOTIONAL INFORMATION
ResAvenue’s custom-designed reservation pages let you:
• Format your pages to reflect your hotel’s look and feel.
• Feature multi-lingual reservation pages.
• Feature promotional newsletters on reservation pages.
• Feature packages on reservation pages.
• Update hotel pictures and information at any time.

RESERVATIONS
ResAvenue’s flexible reservation system lets you or your guest:
• Cancel reservations.
• Amend reservations.
• Make package reservations.
• Request additional meals, airport transfer & other services.

PACKAGES
ResAvenue lets you:
• Create an unlimited number of packages at no charge.
• Manage access to packages for specific periods.

MAINTENANCE
ResAvenue allows you to:
• Create new client accounts.
• Deactivate client accounts.
• Change rate tiers.

USER ACCESS
ResAvenue gives you the ability to:
• Assign unlimited users.
• Assign different accessible program (module) based on user authority.

REPORTING
ResAvenue reports on demand:
• Agent monthly commission.
• Reservations due for payment.
• Client accounts summary.
• Agent/Corporate production report.
• Expected arrivals and more.

UPDATE HOTEL INFORMATION AND GRAPHICS
ResAvenue’s user-friendly page management lets you:
• Update all hotel information whenever you need to.
• Update package details and hotel pictures (such as room, logo and hotel facilities) at will.

HOTEL POLICY AND ACCOUNTING
ResAvenue’s administration application lets you:
• Differentiate cancellation charges for each period.
• Set minimum length of stay for each period.
• Differentiate cut-off dates for each period.

SECURITY
A 10 tier payment security process combined with a dedicated risk management team assessment offers you the best protection against online fraud.

PAYMENTS
ResAvenue gives you multiple payment methods for your agent/ corporate client accounts:
• Credit card online payment.
• Pre-payment (advance payment).
• Credit facilities.
• Net Banking facilities.
• Cash Card* facilities.
• Mobile Payment* facilities.

* Valid only in India

PAYMENT OPTIONS
Credit Cards
• American Express Bank Ltd.
• Carte Blanche
• Citibank Ecards
• Diners Club International
• Discover Network
• JCB Cards
• MasterCard
• VISA

Debit Card / Direct Debit
• Visa Electron / Plus (if enabled by issuing bank for Internet use)
• MasterCard Maestro/Cirrus (if enabled by issuing bank for Internet use)
• 20 Chinese and Hong Kong Banks (About 376 million+ Chinese Net Banking users) and growing
• 3 Singapore Banks DBS Bank, UOB and Citibank.
• 21 Indian Banks
• New options are being added progressively.

SUPPORT
• Get email, telephone and 24 X 7 chat support for free.