hacienda. Sp. A country house
or estate.
HAI. Helicopter Association International.
HAL. Holland America Line
half pension. Hotel rate that
includes breakfast and one additional meal, typically
dinner. Also called Modified American Plan and demi-pension.
halo effect. The extra business
an agency gives the airline that owns the CRS system
it uses, above and beyond what that airline might expect
to get based on it's share of the overall market. Industry
observers consider the halo effect a result of the agent's
tendency to trust the CRS system's accuracy, as well
as what critics call the CRS system's "architectural
bias" (qv). The system lists the owner-airline's flights
first, which some say leads to more bookings of those
flights.
hand luggage. Baggage carried
by the passenger, as on a plane. Often defined and limited
by airline regulations.
hand-measured pouring. The dispensing
of alcoholic beverages using shot glasses, jiggers,
or other measuring tools; as opposed to free pouring
(qv).
hansom cab. A horse-drawn carriage,
typically used for sightseeing.
harbor. A naturally or artificially
protected area where ships dock.
harbor master. The official who
oversees port operations.
hard copy. A printed version of
a document, as opposed to the data in the computer.
hard-dollar savings. Easily identifiable
savings, such as free tickets, reduced rates, or revenue-sharing
(qv). See also soft dollar savings.
hatch. A hinged door covering
an opening in a ship's deck.
hatchway. The opening covered
by a hatch.
hawker stand. In Singapore, an
outdoor or indoor stall serving cooked food.
hawser. A heavy rope used to tow
or tie up a ship to a dock.
HCC. Hotel Clearing Corporation.
head. A toilet on a boat or ship.
head count. The physical counting
of passengers, as by a flight attendant, to compare
a manifest with the actual number of passengers. See
also nose count.
head tax. A fee assessed by some
cities and countries on every passenger who arrives
or leaves.
HEDNA. Hotel Electronic Distribution
Network Association.
heliport. A landing pad for helicopters.
heli-skiing. An excursion by helicopter
to remote, pristine skiing areas.
helm. The apparatus for steering
a ship. A ship's steering mechanism.
herringbone setup. See chevron
setup.
hidden-city ploy, hidden city ticketing.
A stratagem used to get a lower airfare when the fare
for a flight from A to C with a stop in B is cheaper
than a fare directly from A to B. The passenger who
wants to travel to B, buys a ticket from A to C and
then gets off at B. Considered unethical by airlines
and many travel agencies.
high season. The season of the year when travel to an
area peaks and rates are at their highest.
higher intermediate point. When a city between the city
of origin and the fare break point (qv) has a higher
fare than the destination city, the higher fare must
be used.
hijack. v. To take over a vessel
or airplane by force.
HIP. Abr. Higher intermediate
point.
hire car. Brit. A rented car.
history. In bookings, a detailed
record of what has been done.
HK. CRS. Hold confirmed.
HL. CRS. Holds list.
HMS. Abr. Her (or His) Majesty's
Ship.
HNML. CRS. Hindu meal.
hold. 1. v. Reserve or set aside.
2. n. The storage compartment of a ship.
hold time. In the hospitality
industry, the hour at which hotel rooms that have been
reserved but not guaranteed are released for general
sale, usually 4:00 or 6:00 pm.
Holocaust. 1. The murder of six
million Jews by the Nazis during World War II. 2. Generically,
any great loss of human life or any almost total destruction,
especially by fire.
hologram. A laser-generated image
with three-dimensional properties, increasingly used
to deter counterfeiting of currency, credit cards, and
identification.
hollow square setup. A seating
arrangement for meetings in which tables or chairs are
arranged in a square (or rectangle) with an open space
in the center.
home exchange. The swapping of
personal residences by people in different cities or
countries as a strategy to reduce the costs of vacation
travel.
home port bonus. An additional
commission, typically 5%, paid by cruise lines on cruise-only
bookings made by agents in Florida. The commission,
now being phased out by some cruise lines, is ostensibly
justified by the fact that Florida-based agents receive
no commissions on related airfares, as do agents in
other states.
homepage. The first "page" or
screen you see at a web site, typically containing a
table of contents for the site.
homesickness. An intense longing
for home experienced by some travelers, especially on
extended journeys.
honor system. A unsupervised system
in which customers help themselves to goods and services,
and then are expected to pay for what they used.
honorarium. A fee paid to a guest
speaker or lecturer.
hooker. Slang. A prostitute or
streetwalker.
hors d'oeuvres. Fr. Light snacks
or finger food served before a meal or at the beginning
of the meal.
horseshoe setup. A seating arrangement
for meetings in which tables or chairs are arranged
in a U shape.
hospitality industry. Term applied
to the hotel, restaurant, entertainment, and resort
industry.
hospitality suite. A hotel room,
or suite, reserved by a company or group in which to
greet customers or others. Typically, refreshments are
served.
host. 1. Person leading or in
charge of a tour. 2. In computer lingo, the system to
which an agent's terminal is connected for CRS services.
In some cases, the host is an airline's central computer
system.
hosted tour. A tour that features
the services of a person, sometimes a hotel employee,
who is available to perform certain services for members
of the group.
hostel. An inexpensive accommodation,
typically in dormitory style. Usually used by younger
travelers, as in "youth hostel."
hostelry. A hotel or inn.
hot air ballooning. An increasingly
popular form of excursion in which a small number of
people are carried aloft in a basket suspended from
a large balloon made lighter than the surrounding air
by being filled with heated air.
hot line. Any phone number used
to provide fast help or customer service.
hotel. Any establishment offering
overnight accommodations.
hotel register. A book, or other
record, which guests sign and which becomes the permanent
record of an establishment's guests.
hotel rep firm. An independent
company that provides marketing support or group reservations
support for a hotel or hotel chain.
hotel representative. A booking
agent or agency for hotels.
hotel voucher. A pre-paid coupon
that can be exchanged at certain hotels for a night's
lodging.
hotelier. The owner or manager
of a hotel. Someone in the hotel business.
hotelling. An office arrangement
in which very mobile staffers do not have a permanent
assigned office, but must reserve one whenever they
are not traveling.
house brand. Any brand of liquor
served when a customer requests a drink by its generic
name (e.g. gin and tonic, scotch and soda). The least
expensive brand served, as opposed to more expensive
call brands (qv).
house flag. The flag denoting
the company to which a ship belongs. A shipping company's
flag.
house limit. 1. In a casino, the
maximum wager permitted. 2. In a hotel or other establishment,
the maximum extent to which credit will be extended
before payment is requested. 3. In restaurants and bars,
the maximum number of alcoholic beverages that will
be served to a single customer.
house plan. 1. A diagram of a
property's function spaces. 2. A property's floor plan.
houseboat. A flat-bottomed or
twin hulled recreational boat that resembles a small
house or apartment.
housekeeping. The department of
a hotel charged with cleaning and maintaining rooms
and public spaces.
hovercraft. A water-borne vessel
that floats on a cushion of air.
HRU. Abr. Hydrostatic release
units (qv).
HSMA. Hospitality Sales and Marketing
Association International.
HTL. CRS. Hotel.
hub. A city or an airport in which
an airline has major operations and many gates. For
example: American has a hub in Dallas, United in Chicago,
Delta in Atlanta, TWA in St. Louis.
hub-and-spoke. adj. A system many
airlines have adopted to maximize the amount of time
their planes spend in the air, thus make money for them.
They designate certain cities as hubs, schedule many
flights to them, and offer connecting flights from the
hubs to smaller cities, which can be served by smaller
aircraft.
hub and spoke tour. The hub and
spoke concept applied to tours. Tour members travel
out of an return to a central point each day.
hull. A ship's frame or body,
not including masts and rigging.
hurricane. A tropical storm (qv)
with winds in excess of 75 mph.
hurricane season. A period in
which hurricanes are most likely to occur, roughly from
June to October in the Northern hemisphere..
hush kit. Slang. Added equipment
used to make existing aircraft engines quieter.
HX. CRS. Have cancelled.
hydrofoil. 1. A ship or boat design
that lifts the hull above the water as speed increases,
thereby lessening friction and increasing speed. 2.
Any ship or boat so designed.
hydrostatic release units. Automatically
deployed life rafts used on cruise ships.
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