R&R. Abr. Rest and relaxation/rehabilitation/recreation.
RAA. Regional Airline Association.
rack rate. The price a hotel charges
for a room before any discount has been taken into account.
The published rate for a room, sometimes set artificially
high and used to calculate a variety of discounts. See
also run of the house, walk-up rate.
raincheck. A slip or chit given to
a customer in compensation for services promised but
not received, usually redeemable for the identical service
at a later date. For example, patrons of a rained-out
sporting event will receive a coupon good for admission
to a game later in the season.
ramp. 1. n. Any sloping surface accommodating
foot or vehicular traffic.
ramp agent. An employee of an airline
charged with bringing cargo, luggage, and food supplies
to the aircraft.
range. The maximum distance an aircraft
can fly or a ship cruise without refueling.
ranger. An official of a National
Park. A Park Ranger.
rate and service structure. The prices
a carrier charges and the services and amenities it
provides, considered as a whole system.
rate desk. The office of an airline
that calculates fares for travel agents and passengers.
rate hike. An increase in fares or
other costs.
rate of the day. A hotel pricing
system in which the rack rate (qv) varies from day to
day.
RCCL. Royal Caribbean Cruise Line.
RCVD. CRS. Received.
RDB. CRS. Reply to duplicate booking
enquiry.
re. Abr. Regarding, about.
rebate. 1. v. To deduct or return
a portion of moneys otherwise due, as a portion of a
travel agent's commission. 2. n. A sum so returned.
recall commission statement. An ARC
document generated by an airline to retrieve a commission
paid on a ticket which the airline has refunded to the
passenger.
receivership. The state of being
in the control of a court, as a business in bankruptcy.
receiving agent. A contractor that
provides services to incoming passengers, as those on
a tour.
reception. 1. The front desk of a
hotel. 2. A party or event to greet a person or persons.
receptive service operator. See receiving
agent.
receptive services. Services provided
by a receiving agent, including transfers, currency
exchange, interpreters, and so forth. See also meet
and greet.
recheck system. An automated feature
of a CRS or a separate software package that continuously
checks the lowest fares on a route.
reconciliation. Matching one set
of records against another. For example, an employee's
expense account against credit card slips and other
receipts.
reconfirm. To check again, as an
airline reservation. Some reservations may be cancelled
unless reconfirmed.
record. n. In a CRS, all the information
about a single booking. A PNR (qv).
record locator, record locator number.
An alphanumeric string which serves as a unique identifier
of a booking or a PNR in a CRS.
recreation management. The process
or profession of maintaining and administering the physical
facilities and personnel involved in leisure-based recreational
activities.
recreational vehicle. 1. A self-contained,
self-driven motor home. 2. Any vehicle, such as a dune
buggy or all-terrain vehicle, used primarily for enjoyment.
red and green. A system used by customs
in which passengers with nothing to declare follow the
green symbols, while passengers with dutiable items
to declare follow the red symbols through the customs
area.
Red Book, The. A now-defunct hotel
reference guide. The term is commonly used to refer
to any hotel reference guide.
red light district. A part of a city
set aside, either by municipal ordinance or informal
custom, for prostitution and other sex-related businesses.
red-eye, red-eye flight. 1. A late-night
flight, usually of some length and usually offering
a lower fare. 2. An overnight flight that arrives at
the destination early in the morning.
referral. A prospect (qv) recommended
to a travel agent by another person, usually a present
customer. The act of recommending such a person.
referral agency. A travel agency
using a network of outside sales agents to funnel travel
requests to an inside sales force that makes the actual
sale. Typically, these agencies seek to recruit as large
an outside sales force as possible. Se e also card mill.
refund/exchange notice. An ARC form
and process for making an adjustment in money owed to
the travel agency or due ARC.
regatta. A boat race.
regional carrier. An airline that
serves only one clearly defined area of a country.
regional jet. A smaller jet powered
aircraft, typically 50 seats or less, designed to serve
smaller airports.
registry. A ship's formal registration
of ownership. See also country of registry.
regular fare. An unrestricted, full-price
fare, such as "coach" (Y class) or "first" (F class).
reissue. Write or generate a new
ticket due to changes in itinerary or fare.
remittance. The sending of money
to pay for a product or service. Any sum sent for this
purpose.
REML. CRS. Reference my letter.
remote ticketing. Refers to the practice
of making a reservation at one location and generating
the ticket at another.
REMT. CRS. Reference my telegram.
REN. Abr. Refund/exchange notice
(qv).
rent a plate. Slang. An off premises
travel agency operated by employees of the corporation
at which it is located.
repeat customer. Any customer who
buys again. Generally used to refer to a customer who
buys repeatedly or frequently.
replacement cost. The current price
of a piece of equipment if it were to be purchased new,
as opposed to the present, depreciated value of the
equipment.
repositioning. The act of moving
a vessel, such as a cruise ship, from one area to another,
usually at a specific time of year, to maximize efficiency
of use. See also positioning.
REQ. CRS. Request.
request for information. A preliminary
step to a request for proposal (RFP) (qv), in which
a company solicits a number of potential vendors for
information about their products and services.
request for proposal. A formal request
by a company, containing detailed specifications, to
a potential vendor asking for a bid on satisfying those
specifications.
res. (Pronounced "rez.") Abr. Reservation.
res vendor. 1. A computerized reservation
system company. 2. A sales representative of such a
company.
residential. adj. Consisting of private
homes rather than commercial buildings, as a section
of a city.
resort. 1. A city or other destination
known for its leisure attractions. 2. A hotel featuring
a broad range of amenities, sports facilities, and other
leisure attractions, designed to provide a total vacation
experience.
responsibility clause. See disclaimer.
rest area. On a limited-access highway,
a parking area allowing drivers to rest without leaving
the highway. May have amenities such as rest rooms,
vending machines, full restaurant service, tourist information
booths, picnic tables, and so forth.
restaurateur. A person who owns and
operates restaurants.
restricted access. Not open to everyone,
as a travel agency that is not open to the public.
retailer. 1. Anyone who sells goods
or services to the general public. 2. In the travel
industry, used to refer to a travel agent or travel
agency.
retroactive. Encompassing a time
period prior to execution or announcement, as a retroactive
fare increase.
retrofit. Add machinery or equipment
to an existing piece of equipment or system to correct
a defect or add capability.
revalidation sticker. A self-adhesive
form placed over the coupon portion of an airline ticket
and used to record a change in carrier, flight number,
date, time, class, and so forth.
revenue passenger mile. A statistical
unit in the airline industry; one fare-paying passenger
carried one mile.
revenue sharing. A term used to describe
rebating (qv) to a corporation by a travel agency. See
rebate.
REYL. CRS. Reference your letter.
REYT. CRS. Reference your telegram.
RFD. 1. CRS. Refund. 2. Abr. Rural
free delivery.
RFI. 1. CRS. Request further information.
2. Abr. Request for information (qv).
RFP. Abr. Request for proposal (qv).
RHYA. CRS. Release for handling by
your agency.
Richter scale. A logarithmic scale
recording the severity of earthquakes. Because the scale
is logarithmic, a 4.2 quake is ten times stronger than
a 4.1 quake.
right of search. The right, under
international maritime law, to stop a merchant ship
to determine if it is in violation of revenue laws.
right of way. 1. The order of precedence
in passing or proceeding, as of ships in a channel.
2. The right of one person to cross land owned by another.
riptide. A strong current flowing
outward from the shore, endangering swimmers.
risk inventory. Exclusive space on
a tour or cruise which a travel agency contracts to
purchase, usually at an attractive discount, whether
it sells the space or not.
RJ. Abr. Regional jet (qv).
RLNG. CRS. Releasing.
RLOC. CRS. Record locator (qv).
RLSE. CRS. Release.
RMKS. CRS. Remarks.
RMS. Abr. Royal mail steamship.
RNP. CRS. Reduce number in party.
road rat. Slang. A person who makes
his or her living delivering recreational vehicles.
ROC. 1. CRS. Record of charge. 2.
Abr. (People's) Republic of China.
rodeo. An entertainment featuring displays of cowboy
riding and roping skills.
ROE. CRS. Rate of exchange.
ROH. CRS. Run of the house (qv).
ROK. Abr. Republic of Korea.
roll. 1. A list of those present.
2. The side to side motion of a ship.
rollaway. In a hotel, a cot-like
bed that can be folded and rolled from place to place.
rollover clause. A now-disallowed
provision of CRS contracts that triggered a new contract
term any time a new piece of equipment was purchased
from the vendor.
room block. In a hotel, a number
of rooms set aside or reserved for a group.
room night. One hotel room occupied
for one night; a statistical unit of occupancy.
room service. Meal service to a hotel
room.
room tax. Local and state taxes on
hotel rooms that are added to the guest's bill.
roomette. On a train, a single compartment
with a fold-down bed and a toilet.
rooming list. A roster of guests
and their lodging needs presented to a hotel by a group
prior to a meeting.
rope tow. A continuous, moving rope
used to pull skiers up a slope.
roster. A list, as of those on duty
at a particular time.
rostrum. See podium.
rotary phone. An old type of telephone
with a circular dial which when turned produces pulses
corresponding to the number dialed. See also touch-tone
phone.
roundtrip, round trip. n. A trip,
as on an airline, to a single destination and back.
adj. Referring to fares, typically indicates that the
fare is the same regardless of which of the two cities
is the departure point.
roundabout. Brit. A traffic circle.
routing. The sequence of cities used
to construct a fare.
royalty. A payment made to a company
or individual for the use of its/her property, usually
an intellectual property.
RPM. Abr. Revenue passenger mile
(qv).
RPT. CRS. Repeat previous transaction.
RQ. CRS. On request.
RQID. CRS. Request is desired.
RQR. CRS. Request for reply.
RQST. CRS. Request seat.
RR. CRS. Reconfirmed.
RS. CRS. Reserved seat.
RSA. Abr. Reservations sales agent.
RSO. Abr. Receptive service operator
(qv).
RSVP. Fr. Abr. Respondez s'il vous
plait. Literally, "respond if you please." Often included
in written invitations, and when included, etiquette
demands a response.
RT. CRS. Round trip.
rudder. The steering device of a
ship.
run of the house. See rack rate.
running lights. A series of colored
lights required on a ship during the night to prevent
collisions.
Ruta Maya. Sp. Literally, "Mayan
route" or "road." Used to denote the Mayan areas of
Mexico, Belize, Honduras, and Guatemala and the tourist
sites therein.
RV. Abr. Recreational vehicle (qv).
ryokan. A traditional Japanese inn.
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